Technical Virtual Assistant
& IT Support Specialist
for Growing Businesses
Hi, I'm Eric John Batino — Tech-savvy support for admin, e-commerce, and IT operations.
Eric John Batino
IT Support · Virtual Assistant
Who I Am
Dependable support,
every single day
I'm a Virtual Assistant and IT Support Specialist with over three years of hands-on experience keeping businesses and institutions running efficiently. My background spans healthcare IT, university systems, and digital administration.
I understand what it means to be the person who keeps things together — answering emails before they pile up, keeping data accurate, making sure systems stay online, and handling the day-to-day tasks that free up your time for bigger decisions.
Whether you need inbox management, e-commerce admin, data entry, or IT troubleshooting — I show up prepared, communicative, and reliable.
How I Help
Support that keeps your business moving
Save Time
I handle repetitive admin tasks, inbox management, scheduling, and organization so you can focus on growth.
Reduce Technical Problems
With an IT background, I troubleshoot issues quickly without needing constant supervision.
Improve Daily Operations
From Shopify updates to spreadsheets and documentation, I help keep workflows organized and efficient.
What I Offer
Services & Expertise
End-to-end remote support covering IT, administration, e-commerce, and beyond.
IT Technical Support
Diagnosing and resolving hardware, software, and network issues remotely. I keep your systems stable, your team unblocked, and operations running without interruption.
Virtual Assistant & Admin Tasks
Calendar management, scheduling, document preparation, file organization, and general administrative support — handled professionally so you can focus on what matters.
Data Entry & Management
Accurate and fast data entry, database updates, spreadsheet management, and data cleaning. Records that are organized, consistent, and always up to date.
Email Management
Inbox triage, drafting professional responses, setting up filters and labels, and maintaining clear communication threads — your inbox stays under control, always.
E-Commerce Support
Product listing creation and updates, order tracking, customer message handling, and basic store administration on Shopify and similar platforms.
Social Media & Content Admin
Scheduling posts, creating simple graphics in Canva, managing business pages on Meta, and keeping your brand's online presence consistent and active.
Work History
Professional Experience
Real-world IT and administrative roles in demanding, fast-paced environments.
IT Technical Support
University of Southeastern Philippines
- Provided end-user technical support for hardware, software, and network concerns across campus
- Maintained IT infrastructure and ensured system uptime during academic operations
- Logged and tracked support tickets, coordinating resolutions with minimal downtime
Officer-in-Charge, MIS
Tagum Global Medical Center
- Provided daily IT support for hospital staff and maintained critical systems for uninterrupted operations
- Reduced workflow disruptions by troubleshooting hardware, software, and network issues quickly
- Managed digital records and technical concerns in a fast-paced healthcare environment
Project Coordinator & Admin Support
Academic Projects / Freelance
- Coordinated documentation, task tracking, and deliverables across multiple team projects
- Managed communication between client throughout the project lifecycle
- Handled data entry, record management, and progress reporting
Digital Admin & Content (Self-Directed)
Independent
- Managed content calendars and social media posts via Canva and Meta Business Suite
- Handled scheduling, email drafting, and online research tasks
- Maintained spreadsheets and databases for tracking and reporting
Tools & Platforms
Tools I Work With
Familiar with the platforms most businesses already use — zero onboarding friction.
Communication
Admin & Productivity
E-Commerce
Project Management
Social & Design
IT Support
Why Work With Me
What sets me apart
IT Background = Faster Problem Solving
Most VAs rely on someone else for technical issues. I handle them myself — troubleshooting tools, platform errors, and system hiccups without breaking your workflow.
Detail-Oriented by Training
Years working in healthcare IT and university systems taught me precision. Data entry, record-keeping, and documentation are done right the first time.
Philippines-Based, Global-Ready
Excellent English communication, flexible hours to match your timezone, and a reliable setup. Remote collaboration is my natural environment.
Let's Connect
Ready to get started?
Let's make your
work easier.
Whether you need a reliable VA for ongoing tasks, IT support for your remote team, or someone to manage your e-commerce store — I'm ready to help starting today.